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Returns Information
Your complete shopping satisfaction is our number one priority. If any item you order from us does not meet your expectations, simply return it to us by one of the methods described below.
To Return an Item to the Store
Take the item with all original packaging and accessories plus the invoice to the store. An Associate will issue a credit to the original credit card or provide a store credit.
Please note: Some items such as heavy or large items that are identified as oversize on their item description pages, and perishable products, such as flowers and food, cannot be returned to the store.
To Return an Item by Mail
Fill out the Reason for Return section on the back of your invoice.
Box the item securely. Enclose the invoice plus all original packaging and accessories.
Use the provided prepaid return label and ship via U.S. Postal Service (USPS).
We will issue a credit to the original credit card. Please allow two billing cycles for the credit to appear on the credit card's printed statement.
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Please note: Items purchased in the store cannot be returned or exchanged by mail. See other return details below.
Other Return Details
To return perishable items, such as flowers and food, please call Customer Service at (941) 346-7712.
Some heavy or large items that are identified as oversize on their item description pages must be returned via ground freight.
Exchange Information
To exchange an item by mail, please fill out the Items to Be Exchanged section on the back of our invoice, indicating the item you are returning and the new item you would like sent. Enclose this information with your return.
The item returned will be credited to the original credit card and the new item(s) will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the original credit card. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent.
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